At Calique, we want you to love every purchase. If you are not completely satisfied with your order, you may request a return or exchange within 7 days of receiving your item, provided it meets the eligibility requirements outlined below.

Return Eligibility

To qualify for a return or exchange, items must be:

  • Unused, unwashed, and in their original condition.
  • Returned with all original tags, labels, and packaging intact.
  • Free from stains, odors, alterations, or signs of wear.
  • Accompanied by the original proof of purchase or order confirmation.

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Gift cards.
  • Final sale or clearance items.
  • Personalized or custom-made products.
  • Products marked as non-returnable on the product page.

Exchange Policy

If you wish to exchange an item for a different size or color, you may submit an exchange request within the eligible return period. Exchanges are subject to product availability. If the requested item is unavailable, we may offer store credit or process a refund in accordance with our return policy.

How to Request a Return

To initiate a return or exchange, contact our customer support team with your order number and the reason for your request. Once your request is approved, you will receive instructions on how to return the item.

Return Shipping

If the return is due to a damaged, defective, or incorrect item received, Calique will cover the return shipping costs. For all other eligible returns, customers are responsible for the return shipping charges unless otherwise stated.

Refund Process

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider or financial institution.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Include your order number along with clear photographs of the product and packaging so we can resolve the issue promptly.

Late or Missing Refunds

If you have not received your refund after the expected processing time, please first check with your bank or payment provider. If you still require assistance, our customer support team will be happy to help.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please reach out to our customer support team through our Contact Us page or by email. We're committed to making your shopping experience with Calique as smooth and enjoyable as possible.